Return & Refund Policy

The return window

7 days from the day your order is delivered. The clock starts on the delivery scan, not on the day you opened the parcel. Contact us within that window and you have made your claim in time, even if the goods take a few more days to reach us.

If the item is faulty, the 7-day window does not apply. A latent defect that shows up in week three is still a defect, and your statutory rights run far longer than our returns policy. See the last section.

What can and cannot be returned

Returnable

• Unworn items in original condition, with tags attached.
• Items tried on briefly, as you would in a shop, and found not to fit.
• Anything faulty, damaged in transit, or not what you ordered — in any condition.

Not returnable for change of mind

• Underwear, socks and hosiery once the sealed packaging is opened. Hygiene, not obstruction. Sealed and unopened, they come back like anything else. Faulty socks are always returnable.
• Items altered or repaired after delivery — if you have had a jacket taken in, we cannot resell it.
• Items showing wear beyond trying on: visible use, washing, odour, pet hair, smoke.

We do not operate a “final sale” category. A discounted item carries exactly the same return rights as a full-price one.

How to return something

1. Email tendora@gmail.com with your order ID (it begins TRN) and say which items you are returning and why. The “why” is genuinely useful to us — it is how we learn a garment runs small — but you are not obliged to justify a change of mind.
2. We reply within one working day with a returns address and, where we are paying, a prepaid label.
3. Pack the item securely. Original packaging is ideal but not required; a garment that arrives back in a torn bag and is damaged in transit is a problem for both of us.
4. Send it, and keep your proof of postage until the refund lands.

Do not send returns to our registered office. That address is for legal correspondence. Parcels sent there cannot be processed and will be refused. Use the returns address we give you.

Who pays the return postage

Row four is the only place we keep any of your money, and only in one case: you ordered three things, kept two, and returned one. We already paid a courier to bring you the parcel you kept.

How refunds are paid

• Timing. We issue the refund within 5 working days of the item reaching us and passing inspection. Your bank then takes its own time — typically 3 to 7 working days for a card, faster for UPI. We cannot speed that part up.
• Method. Refunds go back to the original payment method. We cannot refund a card payment to a different card, or to a bank account, because that is how card fraud is laundered.
• Cash on delivery. Refunded by bank transfer to an account in the name of the person who placed the order. We will ask for those details, and we will ask you to confirm them from the email address on the order.
• Partial refunds. If a returned item comes back worn or damaged beyond trying-on, we will contact you before deducting anything, tell you what we propose to deduct and why, and offer to send the item back to you at our cost instead. We do not quietly refund you less than you expected.

Exchanges

We do not process exchanges as a single transaction, because it delays your refund and ties up the stock you want. Return the item for a refund and place a new order for the size or colour you need. If the size you want is in stock, we will hold it for you for 5 working days while your return is in transit — just ask.

Faulty goods and your statutory rights

Nothing in this policy limits your rights under Indian consumer protection law. Those rights exist independently of anything we publish, and they last longer than 7 days.

If an item develops a fault through normal use — a seam that fails, a zip that separates, a sole that delaminates — contact us regardless of how long ago you bought it. We will repair, replace or refund. What we will not do is treat fair wear and tear as a fault: a cotton tee worn twice a week for two years has not failed, it has finished.

Disputes about whether something is a fault or wear are resolved in your favour where the evidence is genuinely ambiguous. Write to tendora@gmail.com, or see the Contact page. Our Terms & Conditions set out the governing law.